Scope & Corporate Holding Principles

This policy applies to commercial software engagements, institutional infrastructure contracts, digital products, and specialized services delivered directly by Rablik Private Limited ("Rablik") or through its designated operating verticals (including Newzlik, Zigyapan, ZestBook, Carelik, and ChatlixAI).

By executing a corporate proposal, signing a Master Services Agreement (MSA), issuing a Purchase Order, or remitting upfront commercial deposits to Rablik, the client acknowledges and accepts the terms outlined in this policy.

Good-Faith Technical Dialogue & Dispute Escalation

At Rablik, every technology engagement is planned with architectural durability and production deployment in sight. We treat project deliverables as a shared operational responsibility between our engineering leads and client stakeholders.

In circumstances where technical dissatisfaction, scope variance, or operational friction arises:

• Mandatory Technical Dialogue: Prior to initiating any formal cancellation or refund claim, the client must submit a detailed technical defect or variance memorandum to contact@rablik.com.
• 14-Day Remediation Window: Our senior engineering architects and project managers will review the submission and engage in structured dialogue to remediate technical blockers, adjust sprint backlogs, or re-align delivery roadmaps.
• Last-Resort Evaluation: A refund request will only be processed after formal escalation has occurred and both parties agree in writing that mutually acceptable technical remediation is unachievable.

Milestone-Based Refund Eligibility

Custom technology engineering involves upfront human capital allocation, infrastructure staging, and specialized research. Refund claims for custom engineering and software platforms are governed strictly by project milestones:

Custom Enterprise Platforms & Web Systems

• Full Refund (100%): Applicable only if the project has not formally commenced, zero technical architecture discovery sessions have taken place, and written cancellation is submitted within 7 business days of the initial upfront deposit.
• Partial Pro-Rata Refund: If cancellation occurs after technical architecture approval but prior to production release, refunds are calculated strictly in proportion to unexecuted sprint milestones, less actual engineering hours and third-party provisioning costs incurred.
• Zero Refund (0%): No refunds will be granted once source code repositories, staging builds, database schemas, or production server installations have been deployed or handed over to the client.

Design Systems, UI/UX & Prototype Engineering

• Full Refund: Applicable if no preliminary wireframes, design systems, or conceptual iterations have been produced by our product design team.
• Zero Refund: Once the initial design style, interactive prototype, or design component kit has been formally reviewed and approved by the client, design fees are considered fully earned and non-refundable.

Dedicated Engineering Teams & Retainers

Where clients engage dedicated engineering squads, full-stack developers, or specialized cloud architects under time-and-materials or monthly retainers:

• Delivered Hours Non-Refundable: Fees paid for engineering hours, sprint cycles, and technical consulting sessions already rendered are strictly non-refundable.
• Performance Rectification: If a client identifies genuine quality concerns regarding specific resource output, the client must notify the designated project manager in writing within 5 business days of the sprint review. Rablik will provide resource replacement or equivalent sprint credits at its discretion.
• Advance Retainer Cancellation: Unutilized advance retainer balances for future billing months may be refunded pro-rata, provided a minimum 30-day formal written cancellation notice is served.

Client Dependencies, Communication & Project Delays

Rablik’s delivery commitments, timeline SLAs, and milestone schedules are contingent upon active, timely collaboration from the client:

• Dependency Clearance: Refund policies become entirely void if project delay results from incomplete client briefs, delayed access credentials, pending API approvals, or absence of sign-offs.
• Client Dormancy: If a project remains stalled for more than 30 consecutive calendar days due to client unresponsive communication, the engagement will be marked archived. Reactivation will require a reassessment fee, and all past deposits will be deemed non-refundable.
• No Delay Penalties: Rablik shall not be liable for compensation or financial penalties for project delays unless an explicit liquidated damages clause is formally executed in a separate, written legal contract.

Limitation of Financial Liability

To the maximum extent permitted by applicable Indian laws:

• Liability Cap: The maximum aggregate liability of Rablik Private Limited for any claim, dispute, or refund arising out of a project shall not exceed the net commercial amount received by Rablik for the specific uncompleted milestone in dispute.
• Consequential Loss Exclusion: Rablik shall under no circumstances be liable for indirect damages, lost commercial profits, third-party operational losses, opportunity costs, or punitive damages arising from delivery delays or platform downtime.

Refund Settlement Cycle & Modalities

Once a refund settlement is formally calculated and agreed upon through a signed mutual termination agreement:

• Settlement Cycle: Approved refund settlements will be processed and disbursed within 30 to 45 business days from the date of final signed settlement documentation.
• Banking Modalities: Refunds are remitted exclusively through traceable commercial banking channels—namely direct bank transfer (NEFT / RTGS / IMPS) to the originating corporate entity account, or via reversal through the original authorized payment gateway.
• No Cash Refunds: Cash disbursements or remittances to third-party bank accounts not matching the original contracting party are strictly prohibited under anti-money laundering and corporate compliance standards.

Commercial Inquiries & Official Communications

For questions, milestone reconciliations, or formal billing inquiries regarding our refund and cancellation framework, please contact our corporate billing desk: